Frequently Asked Questions

Everything you need to know about booking, pricing, our fleet, cancellations, event day service, airport transfers, weddings, and more — answered directly, completely, and honestly.

General & Getting Started

What we are, how we work, and what makes us different

Foxboro Black Car Company is a professional chauffeured ground transportation service headquartered inside Gillette Stadium at 26 Patriot Place, Suite 200, Foxboro, Massachusetts 02035. We are owned and operated by Apex Black Car & Limousine INC., a Massachusetts corporation.

We serve executives, wedding parties, event groups, airports, corporations, and individuals throughout Massachusetts, New England, and the Northeastern United States. We have been in business since 2009.

Yes. Foxboro Black Car Company is the trade name under which Apex Black Car & Limousine INC., a Massachusetts corporation, operates. All services, contracts, invoices, and legal agreements are issued by Apex Black Car & Limousine INC. The two names refer to the same company.

No. We are not a rideshare company, transportation network company (TNC), or app-based on-demand service. We are a private professional chauffeured transportation company. There are meaningful differences:

  • All our chauffeurs are commercially licensed and background-checked by a third-party provider
  • All vehicles are commercially registered and commercially insured
  • Your fare is confirmed before booking — there is no surge pricing
  • You get the same professional, vetted chauffeur every time, not a random driver
  • We operate by advance reservation only — no on-demand hailing

The phrase on every vehicle says it all: Not a Driver. A Chauffeur.

Our headquarters is at 26 Patriot Place, Suite 200, Gillette Stadium, Foxboro, Massachusetts 02035. We are based physically inside the Gillette Stadium complex at Patriot Place — which makes us the closest professional black car service to the stadium and gives us an unmatched advantage for stadium event transportation.

We primarily serve Massachusetts, Rhode Island, Connecticut, New Hampshire, Maine, and New York. Our most common service areas include Greater Boston, the South Shore, MetroWest, Providence RI, Newport RI, Cape Cod, Hartford CT, New Haven CT, Manchester NH, and Portland ME.

For long-distance travel, we serve any destination in the Northeastern United States. Call us at (508) 800-6000 if you are unsure whether your destination is covered.

Yes. Our dispatch team is available 24 hours a day, 7 days a week, 365 days a year — including holidays, early mornings, and late nights. Call (508) 800-6000 at any hour and a real person will answer.

We recommend booking as early as possible, especially for event days, weddings, and large group bookings. For standard sedan and SUV rides, we can often accommodate bookings with as little as a few hours notice. However:

  • Same-day bookingsincur a $50 surcharge
  • Event day bookings within 6 hoursof pickup are subject to peak pricing and a zero-cancellation policy
  • Wedding and special event bookingsshould be made 3 to 12 months in advance
  • Motor Coach and Mini Coach bookingsrequire at least 7 days notice for best availability

Yes. Foxboro Black Car Company, through Apex Black Car & Limousine INC., holds all required Massachusetts commercial livery licenses and carries commercial automobile liability insurance meeting or exceeding Massachusetts requirements for chauffeured transportation operators. All chauffeurs hold valid commercial livery licenses and are background-screened by a third-party provider. A certificate of insurance is available upon written request.

Booking & Reservations

How to book, confirm, and manage your reservation

You can book in three ways:

Your booking is not confirmed until you receive a written confirmation with a booking reference number. Always save this number.

The earlier the better. Specific guidelines:

  • Airport transfers, corporate rides:24 to 48 hours minimum; same-day available with $50 surcharge
  • Gillette Stadium events:72 hours minimum to avoid event day peak pricing
  • Weddings:6 to 12 months for peak season (May–October Saturdays)
  • Motor Coach / Mini Coach:7 days minimum; 2 to 4 weeks for events
  • Major concerts at Gillette:As soon as tickets go on sale

For all bookings: pickup date and time, full pickup address, full destination address, number of passengers, and amount and type of luggage.

For airport pickups: your flight number (so we can track it in real time). For airport departures: your terminal and airline. For group bookings: total passenger count. For Hourly As-Directed: the number of hours you want to book.

Yes. Every booking receives a written confirmation by email containing your booking reference number, pickup details, vehicle class, chauffeur name (when assigned), and confirmed fare. If you do not receive a confirmation within 15 minutes of booking, call +1 (617) 352‑9537 immediately — your booking may not be confirmed.

Yes. You can book for a colleague, family member, client, or guest. Provide the passenger’s name, contact number, and any special instructions at the time of booking. The chauffeur will greet the passenger by name. You remain financially responsible for the booking under our Terms and Conditions.

Yes. If you have a preferred chauffeur from a previous booking, note their name when booking and we will do our best to assign them, subject to availability. We cannot guarantee a specific chauffeur assignment for every booking but we take preferences seriously for regular clients.

Yes. We coordinate multi-vehicle bookings for corporate groups, wedding parties, event shuttles, and any situation requiring more than one vehicle. Call (508) 800-6000 or use the Event Request form for multi-vehicle coordination. All vehicles in a multi-vehicle booking are managed by a single dispatcher.

Pricing & Payments

How pricing works, what's included, and how we charge

Your fare is based on the vehicle class, the route (distance and time), and any applicable surcharges. Your fare is always confirmed at the time of booking — you will never be surprised by a higher bill at drop-off for a fixed-rate booking.

Components of your total invoice: base fare + 7% fuel surcharge + 20% gratuity (automatically added) + any applicable surcharges (same-day $50, holiday $40, late-night airport $25) + parking fees if incurred + tolls if not pre-included.

Yes. A 20% chauffeur gratuity is automatically added to every booking invoice. This is calculated on the base fare before surcharges and is passed directly and in full to your assigned chauffeur. If you wish to provide additional gratuity, you may do so in cash to the chauffeur or by request at checkout.

No. We practice fully transparent pricing. The only additional charges that can appear on your invoice beyond the confirmed base fare are:

  • Parking fees— charged at exact cost from the venue, no markup, cannot be pre-quoted
  • Tolls— included in fixed-fare quotes or disclosed upfront for hourly bookings
  • Wait time— $10 per 5 minutes after the grace period, itemized on invoice
  • Same-day surcharge— $50 for any same-day booking
  • Holiday surcharge— $40 on 8 named U.S. holidays
  • Late-night airport surcharge— $25 for sedan/SUV airport pickups between 12 AM and 3 AM

None of these will ever appear without prior disclosure.

Yes. Event day peak pricing applies to any booking on a day when Gillette Stadium, TD Garden, Fenway Park, SNHU Arena, or other major venues are hosting public events. Peak pricing can be up to 50% above standard base rates and is always disclosed at the time of booking.

Any booking made within 6 hours of an event day pickup is automatically at peak rate and carries a zero-cancellation policy.

Our recommendation: Book Hourly As-Directed for all event days. One locked-in rate for the full evening covers your pre-event ride, event attendance, post-event traffic, and return home. No last-minute surge.

We accept all major credit cards: Visa, Mastercard, American Express, and Discover. Corporate accounts are invoiced monthly (Net 30) and may pay by ACH bank transfer, corporate check, or credit card. We do not accept cash payments.

Yes. Approved corporate accounts receive monthly invoicing on Net 30 terms, priority dispatch, a dedicated account manager, centralized booking for multiple travelers, and full fleet access at contracted rates. Apply at foxboroblackcar.com/corporate-account. There are no setup fees and no monthly minimums.

Yes. A $50 same-day booking surcharge applies to any ride requested for pickup on the same calendar day as the booking. This is in addition to the base fare and any other applicable surcharges. This fee is non-waivable and applies regardless of vehicle class or service type.

No. Parking fees are never included in the quoted fare unless explicitly stated in your booking confirmation. Parking fees are set by the venue, parking operator, or municipality — not by us. When your chauffeur must park to fulfill your service, the exact parking charge is passed through to you at cost with no markup. This applies at Gillette Stadium, Logan Airport, TD Garden, and all other venues.

For fixed-rate point-to-point and airport transfer bookings, applicable tolls are either included in the quoted fare or disclosed to you at booking — they are never added after your trip ends. For Hourly As-Directed bookings, tolls incurred during the service period are billable and appear as a line item on your invoice.

Our Fleet & Vehicles

Vehicle classes, capacity, and what to expect inside

We offer 9 vehicle classes covering 1 to 55 passengers:

  • 01 Executive Sedan— Cadillac XT6 — Up to 3 passengers, 2 full-size bags + 1 carry-on
  • 02 Premium Sedan— Mercedes-Benz S550 — Up to 2 passengers, 2 medium bags
  • 03 Executive SUV— Chevrolet Suburban — Up to 6 passengers, 6 full-size bags
  • 04 Premium SUV— Cadillac Escalade ESV — Up to 6 passengers, 6 medium bags
  • 05 Shuttle Van— Ford Transit — Up to 10 passengers, 10 checked bags
  • 06 Executive Van— Mercedes Sprinter — Up to 14 passengers, 10 checked + carry-ons
  • 07 Sprinter Limo Van— Mercedes Sprinter Limo — Up to 14 passengers
  • 08 Executive Mini Coach— Large Group Charter — Up to 32 passengers, 32 bags
  • 09 Motor Coach— 55-Passenger Charter Bus — Up to 55 passengers, 55 bags

View the full fleet at foxboroblackcar.com/fleet.

Both carry up to 6 passengers. The Executive SUV (Chevrolet Suburban) is our most popular class — spacious, practical, excellent luggage capacity, and ideal for airport runs, family travel, and corporate groups. The Premium SUV (Cadillac Escalade ESV) is the elevated luxury option with an extended wheelbase, ambient interior lighting, premium Bose audio, and a more commanding presence. The Premium SUV is the choice for VIP clients, celebrity arrivals, and occasions where the vehicle itself makes a statement.

Both are Mercedes Sprinters seating up to 14 passengers. The Executive Van is configured for professional group travel — leather captain’s chairs, individual USB ports, PA system, and panoramic windows. It is the ideal corporate shuttle. The Sprinter Limo Van is converted to a luxury party configuration — custom lounge seating, fiber-optic ceiling lighting, a built-in bar, flat-screen monitors, and premium sound. It is the choice for celebrations, VIP arrivals, and events.

Standard across all vehicle classes:

  • Complimentary bottled water for all passengers
  • Climate-controlled cabin
  • Professional chauffeur in formal or business-professional attire
  • Wi-Fi (on request in sedans; included in vans, coaches)
  • USB-C and wireless charging

Premium classes additionally offer: massage seating, ambient lighting, premium audio systems, privacy sunshades, and chilled Fiji water.

All vehicles in our fleet are model year 2018 or newer. VIP-level bookings are assigned vehicles from model year 2022 or newer. Every vehicle is inspected before each booking.

You can request a specific vehicle class and we will assign the best available vehicle within that class. If you have a specific model preference (e.g., Cadillac Escalade ESV specifically within the Premium SUV class), note it at booking and we will accommodate where possible, subject to availability.

We do not carry child safety seats as standard equipment. Clients requiring child safety seats should bring their own — our chauffeur will assist with installation. Please note your child seat requirement at the time of booking so we can assign a vehicle with adequate space. Booster seats for older children can sometimes be arranged — call +1 (617) 352‑9537 to discuss.

Airport Transfers

Logan, TF Green, Manchester, JFK and everything in between

We service all major New England and New York airports:

  • Logan International (BOS)— Boston, MA — all terminals
  • T.F. Green Airport (PVD)— Warwick/Providence, RI — approximately 25 minutes from Foxboro
  • Manchester-Boston Regional (MHT)— Manchester, NH
  • Worcester Regional (ORH)— Worcester, MA
  • John F. Kennedy (JFK)— New York City — available as long-distance route
  • LaGuardia (LGA)— New York City — available as long-distance route
  • Newark Liberty (EWR)— Newark, NJ — available as long-distance route
  • Bradley International (BDL)— Windsor Locks, CT

Yes, on every airport transfer booking. We monitor your flight from the moment it departs its origin. If your flight is delayed, diverted, or arrives early, your chauffeur’s schedule is automatically adjusted — at no extra charge to you. You do not need to call us to report a delay. We know before you land.

Domestic arrivals: 30 minutes of complimentary wait time, beginning from your flight’s actual wheels-down time.
International arrivals: 60 minutes of complimentary wait time, beginning from wheels-down, to account for customs and immigration.

Wait time beyond these windows is charged at $10.00 per 5 minutes. Your chauffeur will not leave without attempting to contact you.

Yes. Meet-and-greet service is available at all major New England airports. Your chauffeur will enter the terminal and wait for you at baggage claim with a personalized name sign. This service must be requested at the time of booking. An additional fee may apply at certain airports. Call +1 (617) 352‑9537 for pricing.

Notify dispatch at (508) 800-6000 as soon as the airline notifies you. If you contact us 2 or more hours before your original scheduled pickup, we will reschedule to your new flight at no charge. If you contact us with less than 2 hours notice, the standard cancellation policy applies. If your chauffeur has already departed, a fee of 50% to 100% of the fare may apply.

Our recommended pickup lead times from Foxboro:

  • Logan International:3.5 hours before domestic departure, 4 hours for international
  • T.F. Green (PVD):3 hours before domestic, 3.5 hours for international
  • Manchester-Boston (MHT):4 hours before domestic departure
  • Bradley (BDL):4.5 hours before departure

These are our base recommendations. Our dispatch team will advise on specific timing at booking based on your flight time, day of week, and current traffic patterns.

Gillette Stadium & Event Transportation

Games, concerts, event day pricing, and post-event logistics

We are headquartered inside Gillette Stadium at 26 Patriot Place. No other black car service in New England is closer. We know every access point, every parking area, every post-event traffic pattern, and every departure route. We have been handling Gillette Stadium transportation since 2009 — Patriots games, Taylor Swift, Beyoncé, major motorsport events, and private Patriot Place galas. We do not learn event logistics on game day. We already know them.

On days when major events are taking place at Gillette Stadium, TD Garden, Fenway Park, or SNHU Arena, event day peak pricing applies to all bookings — not just those going to the event. Peak pricing can be up to 50% above standard base rates. Your exact event day fare is always disclosed and confirmed before you book. We never add event day pricing after the fact.

Any booking made within 6 hours of an event day pickup is subject to full peak event pricing, the $50 same-day surcharge, and a zero-cancellation policy — meaning once confirmed, the booking cannot be cancelled for any refund. This reflects the operational reality that vehicles are pre-positioned and chauffeurs are committed to the event corridor. We strongly recommend booking at least 72 hours before any Gillette Stadium event.

Post-event traffic at Gillette Stadium is one of the most challenging logistics environments in New England. After a sold-out Patriots game or major concert, Route 1, Route 95, and the surrounding roads can be backed up for 60 to 120+ minutes. Here is how we protect you:

  • Under afixed-rate booking, your confirmed fare is owed in full regardless of how long post-event traffic takes — no refund for delays
  • Under anHourly As-Directed booking, your chauffeur stays with you through the traffic within your booked block — no separate return booking, no surge, no exposure

Our strong recommendation: Book Hourly As-Directed for all Gillette events. Minimum 4 hours for standard games. Minimum 6 hours for major concerts and playoff games. Your chauffeur waits with you, moves with you, and returns you home when you are ready — all under one agreed rate.

Absolutely. We handle corporate suite groups, client entertainment parties, and team outings of any size. Sprinter vans carry up to 14. Mini Coaches carry up to 32. Motor Coaches carry up to 55. We coordinate staggered pickups from multiple Boston hotels and deliver everyone to the stadium together, then coordinate post-game returns when your group is ready to leave. Submit an Event Request at foxboroblackcar.com/event-request.

Yes. Every major concert at Gillette Stadium — we handle transportation for tour management teams, corporate hospitality groups, VIP guests, and individual clients. For major concerts (Taylor Swift, Beyoncé, major stadium tours), we recommend booking as early as 4 to 6 weeks in advance as our capacity fills quickly around the largest events.

Corporate Accounts

Monthly billing, account management, and business travel

Apply online at foxboroblackcar.com/corporate-account. The application takes about 10 minutes and covers company information, billing preferences, and authorized bookers. We review all applications within 1 business day and contact you to finalize account terms. There are no setup fees and no monthly minimums.

  • Monthly billing (Net 30)— one invoice per month, no per-ride card charges
  • Priority dispatch 24/7— corporate accounts are always served first
  • Dedicated account manager— one named person who knows your team and preferences
  • Full fleet access— all 9 vehicle classes at contracted rates
  • Centralized booking— multiple authorized bookers, one invoice
  • Full confidentiality— all travel details are held in strict confidence
  • Multi-city coverage— Boston, Providence, Hartford, Newport, NYC, and beyond

No. We open corporate accounts for companies with as few as 1 to 2 rides per month. Even low-volume accounts benefit from monthly billing, priority dispatch, and having a dedicated contact who knows your preferences.

Yes. You can designate up to 3 authorized bookers on a standard account, with more on enterprise accounts. Each booker can place independent reservations, and all rides appear on the single monthly invoice with the traveler name and cost center noted for easy accounting.

All chauffeurs assigned to corporate accounts are bound by our standard confidentiality protocol — client names, destinations, and overheard conversations are never disclosed. For clients requiring a formally executed non-disclosure agreement, we accommodate this on request. Contact us to discuss.

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